Sales Coordinator

JOB PURPOSE / OBJECTIVETo act as the central operational link between the sales team, customers, finance, production, and logistics. The primary objective is to ensure a seamless customer journey from initial inquiry to final delivery and payment collection, while maintaining accurate documentation and supporting departmental coordination.KEY RESPONSIBILITIES & DUTIESServe as the primary point of contact for daily customer follow-ups regarding inquiries, order status, and pending requirements.Prepare and issue accurate Proforma Invoices and convert them into final Sales Orders upon confirmation.Provide technical explanations and product expertise to walk-in visitors and potential clients.Collaborate with the Marketing department to execute product campaigns and promotional activities.Collect bank slips, deposit slips, and physical checks from customers; ensure timely deposit of all payments with the bank.Support the Finance department by reconciling daily collections and providing necessary documentation.Proactively follow up on outstanding payments to chase cash collection and maintain a clean Accounts Receivable (AR) aging report.Follow up on production orders to ensure stock availability aligns with promised delivery dates.Coordinate closely with the Store and Logistics teams to schedule and execute effective and timely deliveries to customers.Work with the Technical Department to ensure proper after-sales support and service is provided to customers.Conduct periodic Customer Satisfaction Surveys, compile data, and generate reports for management.Collect and organize customer feedback and issues, ensuring they are properly addressed and resolved by the relevant departments.Organize and maintain proper documentation of the entire sales process from A to Z (inquiry to delivery and payment).Track and follow up on customer complaints and ensure corrective actions are implemented.Support other division heads with administrative follow-up and reporting as required.Serve as the primary point of contact for daily customer follow-ups regarding inquiries, order status, and pending requirements.Serve as the primary point of contact for daily customer follow-ups regarding inquiries, order status, and pending requirements.Prepare and issue accurate Proforma Invoices and convert them into final Sales Orders upon confirmation.Prepare and issue accurate Proforma Invoices and convert them into final Sales Orders upon confirmation.Provide technical explanations and product expertise to walk-in visitors and potential clients.Provide technical explanations and product expertise to walk-in visitors and potential clients.Collaborate with the Marketing department to execute product campaigns and promotional activities.Collaborate with the Marketing department to execute product campaigns and promotional activities.Collect bank slips, deposit slips, and physical checks from customers; ensure timely deposit of all payments with the bank.Collect bank slips, deposit slips, and physical checks from customers; ensure timely deposit of all payments with the bank.Support the Finance department by reconciling daily collections and providing necessary documentation.Support the Finance department by reconciling daily collections and providing necessary documentation.Proactively follow up on outstanding payments to chase cash collection and maintain a clean Accounts Receivable (AR) aging report.Proactively follow up on outstanding payments to chase cash collection and maintain a clean Accounts Receivable (AR) aging report.Follow up on production orders to ensure stock availability aligns with promised delivery dates.Follow up on production orders to ensure stock availability aligns with promised delivery dates.Coordinate closely with the Store and Logistics teams to schedule and execute effective and timely deliveries to customers.Coordinate closely with the Store and Logistics teams to schedule and execute effective and timely deliveries to customers.Work with the Technical Department to ensure proper after-sales support and service is provided to customers.Work with the Technical Department to ensure proper after-sales support and service is provided to customers.Conduct periodic Customer Satisfaction Surveys, compile data, and generate reports for management.Conduct periodic Customer Satisfaction Surveys, compile data, and generate reports for management.Collect and organize customer feedback and issues, ensuring they are properly addressed and resolved by the relevant departments.Collect and organize customer feedback and issues, ensuring they are properly addressed and resolved by the relevant departments.Organize and maintain proper documentation of the entire sales process from A to Z (inquiry to delivery and payment).Organize and maintain proper documentation of the entire sales process from A to Z (inquiry to delivery and payment).Track and follow up on customer complaints and ensure corrective actions are implemented.Track and follow up on customer complaints and ensure corrective actions are implemented.Support other division heads with administrative follow-up and reporting as required.Support other division heads with administrative follow-up and reporting as required.Department:Sales & Marketing DepartmentLocation:Sales office in Addis AbabaEmployment Type:Full-Time, Permanent

JOB PURPOSE / OBJECTIVE To act as the central operational link between the sales team, customers, finance, production, and logistics. The primary objective is to ensure a seamless customer journey from initial inquiry to final delivery and payment collection, while maintaining accurate documentation and supporting departmental coordination. KEY RESPONSIBILITIES & DUTIES Serve as the primary point of contact for daily customer follow-ups regarding inquiries, order status, and pending requirements. Prepare and issue accurate Proforma Invoices and convert them into final Sales Orders upon confirmation. Provide technical explanations and product expertise to walk-in visitors and potential clients. Collaborate with the Marketing department to execute product campaigns and promotional activities. Collect bank slips, deposit slips, and physical checks from customers; ensure timely deposit of all payments with the bank. Support the Finance department by reconciling daily collections and providing necessary documentation. Proactively follow up on outstanding payments to chase cash collection and maintain a clean Accounts Receivable (AR) aging report. Follow up on production orders to ensure stock availability aligns with promised delivery dates. Coordinate closely with the Store and Logistics teams to schedule and execute effective and timely deliveries to customers. Work with the Technical Department to ensure proper after-sales support and service is provided to customers. Conduct periodic Customer Satisfaction Surveys, compile data, and generate reports for management. Collect and organize customer feedback and issues, ensuring they are properly addressed and resolved by the relevant departments. Organize and maintain proper documentation of the entire sales process from A to Z (inquiry to delivery and payment). Track and follow up on customer complaints and ensure corrective actions are implemented. Support other division heads with administrative follow-up and reporting as required. Department: Sales & Marketing Department Location: Sales office in Addis Ababa Employment Type: Full-Time, Permanent