Senior Sales & Retail officer

Job DescriptionWe are seeking a highly motivated and results-drivenSenior Sales & Retail Officerto drive revenue and manage customer interactions within our premium showroom. The successful candidate will be aquick learnerwith specific experience in thefurniture industry, capable of balancing high-level sales negotiation with hands-on showroom management. This role requires a professional who can expertly showcase our collections while ensuring every customer receives an elite, tailored experience.1. Sales Execution & Revenue GrowthProactively engage with walk-in customers to identify their furniture needs and convert inquiries into high-value sales.Meet and exceed monthly and annual sales targets through strategic pitching and persistent follow-ups.Demonstrate expert product knowledge regarding materials, craftsmanship, and interior design styles.Prepare and present professional sales proposals and design solutions to both retail and corporate clients.Proactively engage with walk-in customers to identify their furniture needs and convert inquiries into high-value sales.Proactively engage with walk-in customers to identify their furniture needs and convert inquiries into high-value sales.Meet and exceed monthly and annual sales targets through strategic pitching and persistent follow-ups.Meet and exceed monthly and annual sales targets through strategic pitching and persistent follow-ups.Demonstrate expert product knowledge regarding materials, craftsmanship, and interior design styles.Demonstrate expert product knowledge regarding materials, craftsmanship, and interior design styles.Prepare and present professional sales proposals and design solutions to both retail and corporate clients.Prepare and present professional sales proposals and design solutions to both retail and corporate clients.2. Showroom & Retail CoordinationMaintain world-class showroom standards, ensuring all displays are elegant, clean, and professional.Lead guided showroom tours, effectively "selling the space" and the quality of Yusra Home’s premium furniture.Monitor floor stock levels and coordinate with the warehouse to ensure fast-moving items are always on display.Implement visual merchandising strategies to highlight new arrivals or promotional items.Maintain world-class showroom standards, ensuring all displays are elegant, clean, and professional.Maintain world-class showroom standards, ensuring all displays are elegant, clean, and professional.Lead guided showroom tours, effectively "selling the space" and the quality of Yusra Home’s premium furniture.Lead guided showroom tours, effectively "selling the space" and the quality of Yusra Home’s premium furniture.Monitor floor stock levels and coordinate with the warehouse to ensure fast-moving items are always on display.Monitor floor stock levels and coordinate with the warehouse to ensure fast-moving items are always on display.Implement visual merchandising strategies to highlight new arrivals or promotional items.Implement visual merchandising strategies to highlight new arrivals or promotional items.3. Customer Experience & Relationship ManagementManage the end-to-end customer journey, from the first greeting to post-delivery satisfaction checks.Build and maintain a strong database of repeat clients, including interior designers, architects, and homeowners.Handle and resolve escalated customer complaints or delivery issues with a focus on professional problem-solving.Manage the end-to-end customer journey, from the first greeting to post-delivery satisfaction checks.Manage the end-to-end customer journey, from the first greeting to post-delivery satisfaction checks.Build and maintain a strong database of repeat clients, including interior designers, architects, and homeowners.Build and maintain a strong database of repeat clients, including interior designers, architects, and homeowners.Handle and resolve escalated customer complaints or delivery issues with a focus on professional problem-solving.Handle and resolve escalated customer complaints or delivery issues with a focus on professional problem-solving.4. Business Development & Marketing SupportIdentify new market segments and potential partnerships to expand the company’s reach in Addis Ababa.Represent the company at industry expos, furniture exhibitions, and high-level networking events.Collaborate with the marketing team to provide insights for social media content and promotional campaigns.Identify new market segments and potential partnerships to expand the company’s reach in Addis Ababa.Identify new market segments and potential partnerships to expand the company’s reach in Addis Ababa.Represent the company at industry expos, furniture exhibitions, and high-level networking events.Represent the company at industry expos, furniture exhibitions, and high-level networking events.Collaborate with the marketing team to provide insights for social media content and promotional campaigns.Collaborate with the marketing team to provide insights for social media content and promotional campaigns.5. Reporting & Operational AlignmentPrepare weekly sales performance reports and provide feedback on market trends and competitor activity.Coordinate delivery and installation schedules with the logistics team to ensure on-time customer commitments.Monitor sales data to help forecast demand and assist in inventory optimizationPrepare weekly sales performance reports and provide feedback on market trends and competitor activity.Prepare weekly sales performance reports and provide feedback on market trends and competitor activity.Coordinate delivery and installation schedules with the logistics team to ensure on-time customer commitments.Coordinate delivery and installation schedules with the logistics team to ensure on-time customer commitments.Monitor sales data to help forecast demand and assist in inventory optimizationMonitor sales data to help forecast demand and assist in inventory optimization

Job Description We are seeking a highly motivated and results-driven Senior Sales & Retail Officer to drive revenue and manage customer interactions within our premium showroom. The successful candidate will be a quick learner with specific experience in the furniture industry , capable of balancing high-level sales negotiation with hands-on showroom management. This role requires a professional who can expertly showcase our collections while ensuring every customer receives an elite, tailored experience. Key Responsibilities 1. Sales Execution & Revenue Growth Proactively engage with walk-in customers to identify their furniture needs and convert inquiries into high-value sales. Meet and exceed monthly and annual sales targets through strategic pitching and persistent follow-ups. Demonstrate expert product knowledge regarding materials, craftsmanship, and interior design styles. Prepare and present professional sales proposals and design solutions to both retail and corporate clients. 2. Showroom & Retail Coordination Maintain world-class showroom standards, ensuring all displays are elegant, clean, and professional. Lead guided showroom tours, effectively "selling the space" and the quality of Yusra Home’s premium furniture. Monitor floor stock levels and coordinate with the warehouse to ensure fast-moving items are always on display. Implement visual merchandising strategies to highlight new arrivals or promotional items. 3. Customer Experience & Relationship Management Manage the end-to-end customer journey, from the first greeting to post-delivery satisfaction checks. Build and maintain a strong database of repeat clients, including interior designers, architects, and homeowners. Handle and resolve escalated customer complaints or delivery issues with a focus on professional problem-solving. 4. Business Development & Marketing Support Identify new market segments and potential partnerships to expand the company’s reach in Addis Ababa. Represent the company at industry expos, furniture exhibitions, and high-level networking events. Collaborate with the marketing team to provide insights for social media content and promotional campaigns. 5. Reporting & Operational Alignment Prepare weekly sales performance reports and provide feedback on market trends and competitor activity. Coordinate delivery and installation schedules with the logistics team to ensure on-time customer commitments. Monitor sales data to help forecast demand and assist in inventory optimization