Operations Supervisor

Department: OperationsJob SummaryThe Operations Supervisor is responsible for overseeing and coordinating the day-to-day operational activities of the manufacturing business role. This role ensures efficient workflow management, effective communication between departments, and adherence to production schedules, quality standards, overseeing and coordinating the company’s daily sales and marketing operations and company policies. The position requires strong organizational, analytical, and leadership capabilities to support operational excellence without direct shop-floor presence.Key ResponsibilitiesSupervise and coordinate daily business operations, ensuring alignment with production plans and company objectivesMonitor operational performance, identify inefficiencies, and implement process improvementsLiaise with production, procurement, logistics, and sales teams to ensure smooth workflow and timely deliveryLiaise final product delivery along with timely serviceEnsure raw materials are allocated in a timely mannerTrack key performance indicators (KPIs) such as output, turnaround time, and resource utilizationEnsure compliance with company policies, industry regulations, and quality standardsPrepare yearly action plans with forecastsSupport inventory planning, order processing, and supply chain coordinationHandle operational escalations, resolve issues, and ensure minimal disruption to business activitiesAssist in budgeting, forecasting, and cost control initiativesLead and support administrative and coordination staff within the operations functionAssist in planning and implementing marketing campaigns, promotions, and branding initiatives.Supervise and guide sales and marketing staff, ensuring productivity and performance standards are met.Maintain accurate records of sales data, customer interactions, and market trends.Conduct market research to identify trends, competitor activities, and potential growth areas.Ensure compliance with company policies and procedures in all sales operations.Strong understanding of sales processes, customer relationship management, and market analysis.Liaise Ethiopian Customs Commission during imports and export of goods.Supervise and coordinate daily business operations, ensuring alignment with production plans and company objectivesMonitor operational performance, identify inefficiencies, and implement process improvementsLiaise with production, procurement, logistics, and sales teams to ensure smooth workflow and timely deliveryLiaise final product delivery along with timely serviceEnsure raw materials are allocated in a timely mannerTrack key performance indicators (KPIs) such as output, turnaround time, and resource utilizationEnsure compliance with company policies, industry regulations, and quality standardsPrepare yearly action plans with forecastsSupport inventory planning, order processing, and supply chain coordinationHandle operational escalations, resolve issues, and ensure minimal disruption to business activitiesAssist in budgeting, forecasting, and cost control initiativesLead and support administrative and coordination staff within the operations functionAssist in planning and implementing marketing campaigns, promotions, and branding initiatives.Supervise and guide sales and marketing staff, ensuring productivity and performance standards are met.Maintain accurate records of sales data, customer interactions, and market trends.Conduct market research to identify trends, competitor activities, and potential growth areas.Ensure compliance with company policies and procedures in all sales operations.Strong understanding of sales processes, customer relationship management, and market analysis.Liaise Ethiopian Customs Commission during imports and export of goods.

Department: Operations Job Summary The Operations Supervisor is responsible for overseeing and coordinating the day-to-day operational activities of the manufacturing business role. This role ensures efficient workflow management, effective communication between departments, and adherence to production schedules, quality standards, overseeing and coordinating the company’s daily sales and marketing operations and company policies. The position requires strong organizational, analytical, and leadership capabilities to support operational excellence without direct shop-floor presence. Key Responsibilities Supervise and coordinate daily business operations, ensuring alignment with production plans and company objectives Monitor operational performance, identify inefficiencies, and implement process improvements Liaise with production, procurement, logistics, and sales teams to ensure smooth workflow and timely delivery Liaise final product delivery along with timely service Ensure raw materials are allocated in a timely manner Track key performance indicators (KPIs) such as output, turnaround time, and resource utilization Ensure compliance with company policies, industry regulations, and quality standards Prepare yearly action plans with forecasts Support inventory planning, order processing, and supply chain coordination Handle operational escalations, resolve issues, and ensure minimal disruption to business activities Assist in budgeting, forecasting, and cost control initiatives Lead and support administrative and coordination staff within the operations function Assist in planning and implementing marketing campaigns, promotions, and branding initiatives. Supervise and guide sales and marketing staff, ensuring productivity and performance standards are met. Maintain accurate records of sales data, customer interactions, and market trends. Conduct market research to identify trends, competitor activities, and potential growth areas. Ensure compliance with company policies and procedures in all sales operations. Strong understanding of sales processes, customer relationship management, and market analysis. Liaise Ethiopian Customs Commission during imports and export of goods.